Call management isn’t just part of an organisation. To callers, it is the organisation. From commercial businesses to government bodies, the telephone is mission critical, and reputations are in the firing line.
That’s why cloud-based contact centre pioneer, Sesui, is setting the standards for resilient, scalable, flexible and functional telephony. Built around the compliance, legislative and commercial needs of each individual customer, Sesui’s award-winning telephony solutions are innovative and feature-rich extensions to existing infrastructure.
With Sesui cloud contact centres, organisations have control over location, capacity and functionality. Sites can be interconnected to act as one, share resources and work collaboratively for a seamless caller experience, while the freedom to establish contact centres in any site, location or even country allows agents to work remotely for increased productivity.
At Sesui, one size definitely doesn’t fit all; tailored solutions are developed in partnership with customers to improve the calling environment, heighten engagement and control cost. There is no need to standardise on a particular type of phone line, equipment or infrastructure, and the solution can be easily scaled – whether up to 1000 people, or down to two – with no limit on functionality, flexibility or control.